Lalamove protects various parties involved in the delivery service by using the phone number masking feature included in Twilio’s APIs, aiming to protect stakeholders’ identities and keep communications in Lalamove’s system. When a user places a delivery order, the conversation between the driver partner and them happens via in-app chat or phone call. You can create a virtual phone number and activate it within minutes. Prioritizing privacy: Implementing phone number masking Online call management software helps you get international phone numbers for your business. On average, Lalamove sends 70 million monthly emails to raise brand awareness and promote their service. Using Twilio’s SendGrid Email API and Email Marketing Campaigns, Lalamove sends targeted emails to inactive and new customers to increase demand to match driver supply. To ensure that recipients receive their presents on time, Lalamove acts as a matchmaker to secure supply to fulfill demand during the peak season.īut what about normal days when the demand for delivery services is low? Many users need delivery services to send gifts to their loved ones during the holidays. Raising brand awareness: Sending 70 million monthly emails You can select any of these phone number types to place and receive phone calls. Vange provides four types of online phone numbers- virtual, 10 Digit Long Code (10DLC), Toll-free, and Short Codes. Find out who called you by searching for a phone number in Truecallers free phone number lookup feature. For this, Lalamove utilised Twilio’s Robocalling and Programmable Voice to read the OTP. You can count on Vonage to buy online phone numbers for personal and business use from 80+ countries. Some driver partners prefer other channels to receive messages like OTPs, causing them to drop out of the onboarding process. Thus, they use Twilio's Programmable Messaging for WhatsApp and SMS to deliver users' OTPs. We are always seeking solutions first, products second,” said Homing Tam, Product Manager at Lalamove.Īs part of their user registration process, Lalamove requires email and phone verification. We rely on Twilio when seeking solutions to our customer engagement problems. They saw Twilio as a valuable partner to help shape their communication strategy. To address their growth, Lalamove trusted Twilio to provide a stronger solution and wider coverage than local vendors. Seeking solutions first: Valuing Twilio as a customer engagement expert
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